Thank you for bringing this to our attention, and we are so sorry for any confusion or worry this has caused.
FedEx: 381377806516 is your tracking number. We tracked your package, and according to the mail carrier's records, your order was officially delivered on May 20th.
Sometimes carriers place packages in secure or hidden spots (like a porch corner, garage, or parcel locker) to keep them safe. Could you please double-check around your delivery area or check with family members/neighbors to see if it was picked up?
If you still cannot locate it, please email us at service@koalagp.com with your order number. We are more than happy to help you sort this out with the carrier right away!