As a loyal customer of Koala, I was disappointed when my recent photo paper order arrived damaged due to rough handling by FedEx. However, Koala’s customer service team exceeded all my expectations; after I shared photos of the damaged corners, they immediately sent out a replacement without any hesitation or debate over liability. Their seamless resolution and commitment to standing behind their product have truly impressed me, turning a frustrating shipping mishap into a testament to their world-class service.