Koala Matte Photo Paper – 29lb(108gsm), 100 Sheets for Inkjet Printers, Everyday Printing & Handouts
• Vivid printing colors, Absolutely flat and smooth,Not recommend using for large capacity ink photos and full coverage printing.
• Ideal for business reports, graphic design, proofing, presentations, text graphics, form, newspaper, map printing, and more. Buy it for DIY Gifts.
• For color graphic images and razor-sharp black text,performance sharper than copy paper.
• Compatible with inkjet printers, Recommend use dye ink.
Received the wrong item. I notified them immediately letting them know, instead of Matte photo paper I received sublimation paper. They sent me a long email stating how it’s was basically the same and to even try it and if not satisfied to let them know. Since I’ve never utilized that type of paper and I had a project that was due I did try it. I did let them know that I was impressed by the colors, but due to how thin it was, it would not work for me because I needed the thickness from the Matte photo paper. They of course never responded back.
I don’t have time to deal with this nor should I. When we take the time to order from a company we should at least get the product we ordered and there should not be any argument if we are sent the wrong item period end blank. I am a busy person. I have a life and do not have time for this.
I just will never do business with this company nor will I suggest to my coworkers or anybody I know.
We are deeply sorry for this unacceptable experience. You are entirely right—you should get exactly what you ordered, and we failed you on the shipment. We also checked our system and realized your follow-up email unfortunately never reached us, but we know our communication lines are our responsibility to fix, not your hassle to deal with.
Your time is incredibly valuable, and we want to make this right immediately. We are shipping you a pack of our 128gsm Matte Photo Paper entirely free of charge so you have the exact product you need for your projects. There is absolutely no need to return the incorrect paper.
Please check your marketplace messages/inbox so we can quickly confirm your shipping details and get this sent out. We are restructuring our support and email systems to ensure this never happens again. Thank you for holding us accountable.