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➤ Packaging


➤  Shipping


➤  Return Policy


➤  Terms And Privacy


➤  F.A.Qs



Free Shipping

We provide free shipping for orders over $39 and ship to any physical address within contiguous United States(excludes AK, HI & PR). Note that there are restrictions on some products, not all products can be shipped to international destinations.

Tracking Information

KOALAGP orders are usually shipped out within 24 hours.  Once your package is picked up, we'll send you the tracking information, then you can check it.


Delivery Time: 2-5 working days

KOALAGP Carriers: USPS, FedEx and UPS

A 10% restocking fee will be charged on any order if delivery is refused, or 5% restocking fee for store credit.

All packages will be shipped without a signature requirement for delivery. KOALAGP is not responsible

for lost or stolen packages without a signature. Signature for delivery is available for an additional fee.

Please note: that our warehouses do not ship on weekends or holidays.

Affected by Covid-19, there will be some delay on the delivery.